Privacy Policy

Welcome to Smart Gold Trade ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the platform, or otherwise when you contact us.

The personal information we collect may include the following:

• Personal Identification Information: Name, email address, phone number, date of birth, and address.
• KYC Verification Data: Government-issued ID numbers and documents (e.g., NID, passport) and selfies for identity verification.
• Financial Information: Information related to your deposits, withdrawals, investments, copy trading activities, P2P transactions, and Gold Shop orders.
• Communications: Information you provide when you contact our support team via the ticket system or contact form.

How We Use Your Information

We use the information we collect or receive:

• To Facilitate Account Creation and Logon Process: To create and manage your user account.
• To Process Your Transactions: To process your investments, trades, and orders.
• To Provide Support: To respond to your inquiries and solve any potential issues you might have with the use of our Services.
• For Security and Fraud Prevention: To keep our platform safe and secure, including fraud monitoring and prevention.
• To Comply with Legal Obligations: To comply with legal and regulatory requirements, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

How We Share Your Information

We do not sell your personal information. We may share your information with third-party service providers that perform services for us or on our behalf, such as payment processing, data analysis, and email delivery. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use SSL technology to encrypt data transmissions, and all passwords are securely hashed.

Your Data Rights

You have the right to access, correct, or request deletion of your personal data. You can review and change the information in your user profile at any time. For any other requests, please contact us through our support system.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may email us at support@smartgoldtrade.com or contact us through our contact page.