General Business Terms

1. Interpretation & Definitions

Unless otherwise stated, the following terms bear the meanings set out below throughout all SGT Systems documents, agreements, and communications:

Term	Definition
"SGT" / "Company"	SGT Systems, the operator of the Smart Gold Trade platform and all associated services.
"Client" / "You"	Any natural person or legal entity that has opened an account with SGT and accepted these Terms.
"Agreement"	Collectively, these General Business Terms, the Client Agreement, the Privacy Policy, the Risk Disclosure, and any other policy or notice published by SGT.
"Platform"	The Smart Gold Trade website, web application, and any mobile applications provided by SGT.
"Account"	Any trading, investment, or gold vault account opened by the Client on the Platform.
"Order"	An instruction submitted by the Client to buy or sell a financial instrument or gold product.
"Instrument"	XAUUSD (spot gold against US Dollar) or any other asset offered by SGT.
"Margin"	The funds required to open and maintain an open position. At SGT, margin equals the full position value (1:1 leverage — no borrowed capital).
"Balance"	The total monetary value of the Client's account after all closed trades and deposits/withdrawals, excluding open floating profit or loss.
"Equity"	Balance plus or minus the floating profit or loss from all open positions.
"Free Margin"	Equity minus margin currently used for open positions.
"Spread"	The difference between the buy (ask) price and sell (bid) price of an instrument. SGT earns revenue from spreads only — no commission or swap.
"Business Day"	Monday to Friday, excluding public holidays at the Company's principal place of operation.
"AML"	Anti-Money Laundering — the set of regulations and procedures designed to prevent the use of financial services for illegal purposes.
"KYC"	Know Your Customer — identity verification procedures required by law and internal policy.
"Force Majeure"	Any event beyond the reasonable control of the Company, including natural disasters, wars, government actions, cyberattacks, or exchange failures.

2. Scope of These Terms

These General Business Terms ("Terms") govern the relationship between SGT Systems and every Client and apply to all services provided by the Company, including:

• Halal Gold Trading (XAUUSD) — live and demo accounts
• Mudarabah Investment Plans
• Musharakah Partnership Pools
• Gold Vault (physical gold storage and ownership)
• Gold Store (physical gold purchase and delivery)
• Copy Trading
• Referral Programme
• Zakat Calculator Tool

These Terms are incorporated by reference into the Client Agreement. In the event of any conflict between these Terms and a specific product agreement, the specific product agreement shall prevail for that product.

3. Communication

3.1 Official Channels

The Company communicates with Clients through the following official channels only:

• Email address registered with the Client's account
• In-platform notifications and announcements
• The Support Ticket system within the Client dashboard

3.2 Client Responsibility

The Client is responsible for keeping their registered email address current and for regularly checking in-platform notifications. SGT is not liable for missed communications where the Client has failed to maintain accurate contact details.

3.3 Language

All official communication, legal documents, and platform notices are provided in English. Translations, if offered, are for convenience only. In case of any discrepancy, the English version prevails.

3.4 Recording

The Company may record or log all communications and transactions for compliance, dispute resolution, and quality assurance purposes. Records are retained in accordance with applicable law and the Company's data retention policy.

4. Client Classification

SGT classifies all Clients as Retail Clients by default. This classification affords Clients the highest level of protection available under SGT's policies, including:

• Full transparency of fees and charges before transacting
• Clear risk warnings on all trading and investment products
• Segregation of client funds from company operational funds
• Access to the formal complaints and dispute resolution process

The Company does not currently offer a Professional Client classification. All users are treated equally under Retail Client protections.

5. Conflicts of Interest

SGT Systems maintains a written Conflicts of Interest policy designed to identify and manage any actual or potential conflicts between the Company's interests and those of the Client. Key principles include:

• The Company does not act as a market maker for Client gold trades. Orders are executed on a best-execution basis.
• Staff are prohibited from trading against Client positions.
• Referral commissions paid to third parties are disclosed to Clients and do not affect the quality or pricing of services.
• Mudarabah and Musharakah management fees are charged on profits only, aligning Company incentives with Client interests.
• Where a conflict cannot be avoided, the Client's interests shall take priority.

6. Account Opening & Maintenance

6.1 Eligibility

• The Client must be at least 18 years of age.
• The Client must not be a resident of a jurisdiction where the use of SGT services is prohibited by law.
• Only one account per individual is permitted. Duplicate accounts will be suspended.

6.2 Account Types

• Live Trading Account: Funded with real money; used for actual gold trading.
• Demo Trading Account: Funded with $10,000 virtual balance; for practice only.
• Investment Account: Used to participate in Mudarabah or Musharakah products.
• Gold Vault Account: Holds allocated physical gold owned by the Client.

6.3 Account Security

The Client is solely responsible for maintaining the security of their login credentials and two-factor authentication (2FA). SGT will never ask for a Client's password by email, phone, or any other channel. Any suspected unauthorised access must be reported immediately via the Support Ticket system.

6.4 Account Currency

All accounts are denominated in US Dollars (USD). Deposits made in other currencies will be converted at the prevailing exchange rate at the time of processing.

7. Identity Verification (KYC / AML)

SGT Systems operates a strict Know Your Customer and Anti-Money Laundering programme in accordance with applicable regulations. The Company reserves the right to request the following documents at any time:

• Proof of Identity: Government-issued photo ID (passport, national ID card, or driving licence)
• Proof of Address: Utility bill, bank statement, or official letter dated within the last 3 months
• Source of Funds: Bank statement, payslip, or other documentation confirming the origin of deposited funds

KYC verification must be completed before the Client's first withdrawal. The Company may suspend services or freeze funds pending verification if there is reasonable suspicion of fraud or money laundering.

8. Orders & Execution

8.1 Order Types

• Market Order: Executed immediately at the best available price.
• Limit Order: Executed only when the market reaches the Client's specified price or better.
• Stop Order: Triggered when the market reaches a specified price, then executed as a market order.

8.2 Best Execution

SGT endeavours to execute all Client orders promptly and at the best available price. Execution prices are derived from live market data for the XAUUSD instrument. The Company does not guarantee execution at a specific price in fast-moving or illiquid market conditions.

8.3 Slippage

In volatile market conditions, the actual execution price may differ from the requested price (slippage). Slippage can be positive or negative. The Company does not manipulate execution prices.

8.4 Order Rejection

The Company may reject an order if:

• Insufficient free margin is available
• The order would exceed position or volume limits
• The market is closed or suspended
• There is a technical failure beyond the Company's control

8.5 Trading Hours

Gold trading (XAUUSD) is available during standard global market hours. The Platform displays current market status. No positions can be opened when the market is closed. No overnight swap or interest is applied in any circumstance.

9. Margin & Collateral

SGT Systems operates on a 1:1 leverage model in full compliance with Shariah principles. This means:

• The Client must have sufficient balance to cover the full value of any position they wish to open.
• No borrowed capital, credit, or leverage above 1:1 is provided or permitted.
• When a position is opened, the required margin is locked from the Client's free margin.
• If a Client's equity falls below a defined margin call level, the Client will be notified.
• If equity continues to fall below the stop-out level, open positions may be automatically closed to prevent negative balance.

10. Dormant Accounts

An account is considered dormant if there has been no trading activity, deposit, or withdrawal for a period of 12 consecutive months.

• The Client will be notified by email prior to their account being classified as dormant.
• Dormant accounts with a zero balance will be archived after 12 months of inactivity.
• Dormant accounts with a positive balance will be held securely. The Client may reactivate the account at any time by logging in and completing any outstanding KYC requirements.
• A dormant account maintenance fee of $5 per month may be applied after 12 months of inactivity on accounts with a balance. This will be disclosed in the fee schedule.
• The Company will never deduct fees that reduce the account balance below zero.

11. Charges, Spreads & Fees

Service	Charge	Notes
Gold Trading (XAUUSD)	Spread only	No commission. No swap. No overnight interest. Spread is the difference between buy and sell price.
Mudarabah Plans	Profit share (e.g. 30%)	Deducted from gross profit at end of each cycle. No fee in loss periods. Rate disclosed per plan.
Musharakah Pools	Management fee (% of profit)	Applied to net profits only. Not charged on capital. Rate disclosed per pool.
Copy Trading	Performance fee to Master	Paid from Follower's profits only. Rate disclosed on Master's profile.
Gold Vault Storage	As per vault schedule	Disclosed at time of vault account opening.
Withdrawals	As per payment schedule	Disclosed at time of withdrawal request. Third-party processor fees may apply.
Dormant Account	$5/month (after 12 months)	Applied to positive-balance dormant accounts only. Never reduces balance below zero.

The Company does not charge any hidden fees. The complete fee schedule is published on the Platform and updated with advance notice of any changes.

12. Payments, Deposits & Withdrawals

12.1 Deposits

• Deposits are accepted via the payment methods listed on the Platform at the time of deposit.
• Minimum deposit amounts apply per service and are displayed at the point of deposit.
• Deposits are credited to the Client's account upon confirmation from the payment processor.
• The Company is not liable for delays caused by third-party payment processors or banking institutions.

12.2 Withdrawals

• Withdrawals are processed to the same payment method used for the deposit, where possible, to comply with AML requirements.
• Withdrawals to unverified accounts or third parties are not permitted.
• Standard processing time is 1–5 Business Days after approval.
• The Company may place a hold on a withdrawal pending a compliance review. The Client will be notified of the reason and estimated resolution time.
• All open investment cycle commitments (Mudarabah / Musharakah lock-in periods) must be completed before the relevant funds can be withdrawn.

12.3 Anti-Money Laundering Controls

All deposit and withdrawal activity is monitored for suspicious patterns. The Company reserves the right to request documentation on the source of funds and to delay or decline transactions that cannot be satisfactorily explained.

13. Shariah Compliance Framework

13.1 Prohibited Elements

The following elements are strictly prohibited across all SGT products:

• Riba (interest/usury): No interest is charged or paid on any account, trade, or investment under any circumstance.
• Gharar (excessive uncertainty): All product terms, profit-sharing ratios, and fees are clearly disclosed before the Client commits.
• Maysir (gambling): SGT does not offer speculative derivatives, binary options, or any product that resembles gambling.
• Leverage beyond 1:1: Borrowing capital to amplify positions is haram and is not offered.
• Haram assets: SGT trades and invests in gold and other Shariah-permissible assets only.

13.2 Shariah Advisory Board

The Company maintains a Shariah Advisory Board composed of qualified Islamic scholars. The Board reviews all products, contracts, and operational practices. Clients may request Shariah certificates for any product offered by SGT.

13.3 Continuous Review

The Company conducts periodic Shariah audits to ensure ongoing compliance. If any existing product or practice is found to be non-compliant, the Company will take immediate corrective action and notify affected Clients.

14. Platform Use & Intellectual Property

14.1 Permitted Use

The Platform is licensed to the Client for personal, non-commercial use only. The Client may not:

• Reproduce, copy, distribute, or resell any part of the Platform or its content
• Use automated bots, scrapers, or crawlers to extract data from the Platform without written consent
• Attempt to gain unauthorised access to any part of the Platform or its underlying systems
• Use the Platform to conduct any activity that is illegal, harmful, or in breach of these Terms

14.2 Intellectual Property

All content, branding, logos, software, and materials on the Platform are the intellectual property of SGT Systems or its licensors. No licence or right is granted to the Client other than the limited right to use the Platform as described in these Terms.

14.3 Third-Party Services

The Platform may integrate third-party tools (payment processors, market data providers, etc.). SGT is not responsible for the availability, accuracy, or conduct of third-party services.

15. Liability & Indemnification

15.1 Limitation of Liability

To the fullest extent permitted by law, SGT Systems shall not be liable for:

• Losses arising from market movements, price fluctuations, or gold price volatility
• Losses resulting from the Client's own trading decisions or investment choices
• Interruptions to service caused by Force Majeure events, third-party failures, or internet connectivity issues
• Losses arising from the Client's failure to secure their account credentials
• Indirect, consequential, or punitive damages of any kind

15.2 Company Liability Cap

Where the Company is found liable for direct losses caused by its own negligence or wilful misconduct, liability shall be limited to the amount of fees paid by the Client to SGT in the 12 months preceding the event giving rise to the claim.

15.3 Client Indemnification

The Client agrees to indemnify and hold harmless SGT Systems, its officers, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from the Client's breach of these Terms, misuse of the Platform, or violation of any applicable law.

16. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by a Force Majeure event, including but not limited to:

• Natural disasters (earthquakes, floods, pandemics)
• Wars, civil unrest, or government actions
• Cyberattacks, hacking, or distributed denial-of-service (DDoS) attacks
• Failure of third-party infrastructure (payment networks, cloud providers, internet exchanges)
• Extraordinary market conditions or trading suspensions by exchanges

Upon the occurrence of a Force Majeure event, the Company will take all reasonable steps to restore services and notify Clients of the situation and expected resolution time as soon as practicable.

17. Complaints Procedure

17.1 How to Submit a Complaint

Clients may submit a formal complaint through the Support Ticket system available in their dashboard. The complaint should include:

• The Client's account number (login ID)
• A clear description of the issue
• The date(s) on which the issue occurred
• Any supporting evidence (screenshots, transaction IDs)

17.2 Response Timelines

• Acknowledgement: Within 2 Business Days of receipt
• Full resolution: Within 10 Business Days for standard complaints
• Complex cases: May take up to 30 Business Days; the Client will be kept informed of progress

17.3 Escalation

If the Client is not satisfied with the Company's resolution, they may escalate the matter to the Shariah Advisory Board for issues relating to Islamic finance compliance. For other disputes, the parties agree to attempt resolution through good-faith negotiation before pursuing arbitration.

18. Suspension & Termination

18.1 Suspension by Company

The Company may suspend a Client's account with immediate effect and without prior notice if:

• There is a reasonable suspicion of fraud, money laundering, or other illegal activity
• The Client has breached any material term of these Terms or the Client Agreement
• A court order or regulatory authority requires it
• KYC verification cannot be completed satisfactorily

18.2 Termination by Client

The Client may close their account at any time by submitting a request via the Support Ticket system. All of the following must be resolved before the account can be closed:

• All open trading positions must be closed
• All active Mudarabah cycle or Musharakah lock-in periods must have expired
• All pending withdrawal requests must be completed

18.3 Effect of Termination

Upon termination, any remaining balance will be returned to the Client's verified withdrawal method after deducting any outstanding fees or liabilities. Clause 13 (Shariah Compliance), Clause 15 (Liability), and Clause 20 (Governing Principles) shall survive termination.

19. Amendments to These Terms

SGT Systems may amend these General Business Terms at any time. The following process applies:

• Material changes will be communicated to Clients by email and/or in-platform notification at least 30 days before the amended Terms take effect.
• Non-material changes (corrections, clarifications, formatting) may be made at any time without prior notice.
• Continued use of the Platform after the effective date of any amendment constitutes the Client's acceptance of the revised Terms.
• If a Client does not accept the revised Terms, they must close their account before the effective date of the changes.

The current version and effective date are always displayed at the top of this page. Clients are encouraged to review these Terms periodically.

20. Governing Principles & Jurisdiction

20.1 Shariah Principles

These Terms are fundamentally governed by Islamic finance principles as interpreted by the Company's Shariah Advisory Board. In any matter of interpretation, the spirit and purpose of Shariah law shall be given due weight alongside the literal terms of this document.

20.2 Commercial Law

In matters not covered by Shariah principles, these Terms shall be governed by applicable commercial law. The specific governing jurisdiction is disclosed separately in the Client Agreement.

20.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

20.4 Entire Agreement

These Terms, together with the Client Agreement, Privacy Policy, Risk Disclosure, and any product-specific terms, constitute the entire agreement between the Client and SGT Systems and supersede all prior communications, representations, or agreements.