Privacy Policy

1. Introduction

Smart Gold Trade ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and protect your personal information when you use our website, mobile application, and Shariah-compliant services.

By using our platform, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, nationality
• Identity Verification: Government-issued ID, passport, proof of address, photographs
• Financial Information: Bank account details, payment method information, transaction history
• KYC Documents: Documents submitted for Know Your Customer verification
• Communication Data: Messages sent through our support system, chat logs

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, trading activity, transaction patterns
• Location Data: General location based on IP address (for security and compliance)
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
• Log Files: Server logs, access times, error logs

2.3 Third-Party Information

We may receive information about you from:

• Payment processors and financial institutions
• Identity verification services
• Credit bureaus and fraud prevention services
• Social media platforms (if you connect your account)
• Referral partners

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process transactions and payments
• Provide trading, investment, and gold services
• Facilitate P2P trading and copy trading
• Deliver physical gold products

3.2 Compliance and Security

• Verify your identity (KYC/AML compliance)
• Prevent fraud, money laundering, and illegal activities
• Comply with legal and regulatory requirements
• Detect and prevent security threats
• Investigate suspicious activities

3.3 Communication

• Send transaction confirmations and account updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you of important changes to our services
• Send security alerts and notifications

3.4 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and products
• Conduct research and analytics
• Personalize your experience
• Optimize platform performance

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Identity verification
• Cloud hosting and infrastructure
• Customer support
• Analytics and marketing

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by:

• Law, regulation, or court order
• Government authorities or regulatory bodies
• Legal proceedings or investigations
• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit, encryption at rest for sensitive data
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored in secure, access-controlled environments
• Regular Audits: Security audits and vulnerability assessments
• Two-Factor Authentication: Available for enhanced account security
• Monitoring: Continuous monitoring for security threats and breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Prevent fraud and ensure security

Financial and transaction records are typically retained for 7 years as required by law. Account information is retained while your account is active and for a reasonable period after closure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

7.2 Correction and Update

• Update or correct inaccurate information
• Modify your account settings and preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account

7.4 Objection and Restriction

• Object to certain processing of your information
• Request restriction of processing in certain circumstances

7.5 Marketing Communications

• Opt-out of marketing emails (unsubscribe link in emails)
• Manage notification preferences in account settings

To exercise these rights, please contact us at privacy@smartgoldtrade.com or through your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze usage patterns
• Provide personalized content
• Improve security

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified through:

• Email notification to your registered email address
• Platform notifications
• Prominent notice on our website

The "Last Updated" date at the top indicates when this policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us